Refund policy

Last Updated: May 21, 2026

At Maison Ellare, we want you to feel confident shopping with us. If you are not fully satisfied with the purchase, we offer a simple and hassle-free return process designed to make things easy.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting our support team. To help us process the request quickly, please include the order number in the message.

If you wish to cancel the order before it has been shipped, please contact us immediately at info@maisonellare.com. If the order has not yet been dispatched, we will cancel it and issue a full refund.

After 24 hours, cancellation requests cannot be guaranteed, as orders may already be in processing or prepared for shipment. Once an order has been shipped, it can no longer be canceled.

If the order has already been dispatched, you may still return the item after delivery according to this Refund & Return Policy.

30-Day Returns

Returns may be requested within 30 days of receiving the order.

To qualify for a return, items must:

  • Be unused
  • Be in their original condition
  • Include original packaging, accessories, tags, and included materials

Our support team will assist you throughout the return process to ensure everything goes smoothly.

Restocking Fees

Maison Ellare does not charge restocking fees on returns.

Return Policy Summary

  • Return Window:
    30 days from delivery date
  • Item Condition:
    Unused and in original condition
  • Packaging Requirements:
    Original packaging and accessories included
  • Return Support:
    Assistance provided by our customer support team
  • Restocking Fee:
    None

Return Shipping Costs

Incorrect, Damaged, or Defective Items

Customers will not be charged return shipping costs if an item:

  • Arrives damaged
  • Is defective
  • Is incorrect or different from the item ordered

In these situations, Maison Ellare will cover all applicable return or replacement shipping costs.

Change of Mind Returns

Customers are responsible for return shipping costs if:

  • The incorrect item was ordered
  • The item is no longer wanted
  • The item does not meet personal preferences or expectations

Any original shipping charges are non-refundable.

How to Start a Return

Step 1: Contact Support

Reach out to our support team with the order number and the reason for the return request.

Step 2: Prepare the Package

Securely repack the item using its original packaging and include all accessories, tags, and included materials.

Step 3: Ship the Return

Follow the return instructions provided in the return authorization email.

Refund Process

Return Inspection

Once the return is received, our team will inspect the item to confirm it meets the return eligibility requirements.

Refund Timing

Approved refunds will be processed within 7 business days. Depending on the bank or payment provider, it may take an additional 3–10 business days for the refund to appear in the account.

Exchanges

We accept exchanges for eligible items. If you would like to exchange the order for a different size, color, variation, or product, please contact our support team and we’ll be happy to assist you.

Lost or Delayed Orders

If the order has not arrived within the estimated delivery timeframe, please contact our support team with the order number so we can investigate with the shipping carrier.

If a shipment is confirmed lost, we will either:

  • Send a replacement at no additional cost, or
  • Issue a full refund to the original payment method

Non-Returnable Items

Certain items may not qualify for return due to hygiene, clearance, or product-specific restrictions. Any non-returnable items will be clearly marked on the product page before purchase.

Policy Updates

Maison Ellare reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page along with an updated revision date. Continued use of our website after changes are published constitutes acceptance of the revised policy.

Need Assistance?

For additional support, please visit our FAQ page or contact our customer support team.

Contact Information

We do our best to reply to your email within 1–2 business days.