Terms of service

OVERVIEW

Welcome to Maison Ellare! The terms "we", "us" and "our" refer to Maison Ellare. Maison Ellare operates this store and website, including all related information, content, features, tools, products and services in order to provide customers with a curated shopping experience (the "Services"). Maison Ellare is powered by Shopify, which enables us to provide the Services.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe the rights and responsibilities of customers when using the Services.

Please read these Terms of Service carefully, as they include important information about legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, customers agree to be bound by these Terms of Service and our Privacy Policy. If these Terms of Service or the Privacy Policy are not accepted, the Services should not be used or accessed.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, customers represent that they are at least the age of majority in their state or province of residence and have given consent to allow minor dependents to use the Services on devices owned, purchased, or managed by them.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, customers may be asked to provide certain information, such as an email address, billing, payment, and shipping information. Customers represent and warrant that all information provided in our stores is correct, current and complete and that all rights necessary to provide such information are held by the customer.

Customers are solely responsible for maintaining the security of account credentials and for all account activity. Accounts may not be transferred, sold, assigned, or licensed to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they appear on screens due to the type of device used to access the store and device settings and configurations.

We do not warrant that the appearance or condition of any products or services purchased will meet expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When an order is placed, an offer to purchase is being made. Maison Ellare reserves the right to accept or decline any order for any reason at its discretion. An order is not accepted until Maison Ellare confirms acceptance. We must receive and process payment before an order is accepted.

Please review orders carefully before submitting, as Maison Ellare may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify the customer by contacting the e-mail address, billing address, and/or phone number provided at the time the order was made.

Purchases are subject to return or exchange solely in accordance with our Refund Policy.

Customers represent and warrant that purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

Customers agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our stores. Customers agree to promptly update account and other information, including email addresses, credit card numbers and expiration dates, so that transactions can be completed and contact can be made as needed.

Customers represent and warrant that:

  • The credit card information provided is true, correct, and complete.
  • The customer is duly authorized to use such credit card for the purchase.
  • Charges incurred will be honored by the applicable credit card company.
  • Charges incurred will be paid at the posted prices, including shipping, handling charges, and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss pass to the customer.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Maison Ellare, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit customers to use the Services for personal, non-commercial use only. Materials from the Services must not be reproduced, distributed, modified, used to create derivative works, publicly displayed, publicly performed, republished, downloaded, stored, or transmitted without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights under any patent, trademark, copyright, or other intellectual property of Maison Ellare, Shopify or any third party.

Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Maison Ellare.

Maison Ellare names, logos, product names, service names, designs, and slogans are trademarks of Maison Ellare or its licensors.

SECTION 7 - OPTIONAL TOOLS

Customers may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

Customers acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties or conditions of any kind.

Any use of optional third-party tools is entirely at the customer's own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to third-party websites.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that customers choose to access.

Use of third-party sites is entirely at the customer's own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Maison Ellare is powered by Shopify, which enables us to provide the Services.

However, all sales and purchases made through our Store are made directly with Maison Ellare.

By using the Services, customers acknowledge and agree that Shopify is not responsible for any aspect of transactions between customers and Maison Ellare.

Customers hereby release Shopify and its affiliates from claims, damages, and liabilities arising from purchases or transactions made with Maison Ellare.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy and Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process information relating to the use of the Services.

Please review our Privacy Policy for additional information regarding how personal information is used and processed.

SECTION 11 - FEEDBACK

If reviews, suggestions, feedback, ideas, or other content ("Feedback") are submitted, Maison Ellare is granted a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for commercial or operational purposes.

Individuals submitting Feedback are solely responsible for the Feedback they provide.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors or update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

The Services may not be used:

  • For unlawful purposes
  • To violate laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, harm, or defame others
  • To upload malicious code or malware
  • To collect personal information of others
  • To spam, phish, or scrape data
  • To interfere with security features of the Services

Maison Ellare reserves the right to suspend or terminate accounts violating these Terms.

SECTION 14 - AGENTS

This section applies to autonomous or semi-autonomous software agents interacting with the Services.

Agents must properly identify themselves and comply with all access restrictions imposed by Maison Ellare.

We reserve the right to limit or block Agent access at our discretion.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

We do our best to reply to your email within 1–2 business days.